Bude Wellness Centre : Privacy Policy


1.    Introduction

This Privacy Policy details how we, Bude Wellness Centre of 3 Morwenna Terrace, Bude, Cornwall, EX23 8BU (we, us), collect, use and process your personal data.  If you have any questions on this Privacy Policy or otherwise relating to how we process your personal data please contact us at budewellness@gmail.com.
This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide any personal data to us.  

We may update this Privacy Policy from time to time at our discretion and in particular to reflect any changes in applicable laws. If we do so, and the changes substantially affect your rights or obligations, we shall notify you, if we have your email address.  

We are the controller of the personal data provided to us, for the purposes of applicable data protection legislation.

2.    Whose personal data do we collect?

During the course of our relationship with you, we will collect and process personal data about you.   By personal data we mean identifiable information about you, such as your name, email address, home address and telephone number.    In addition, given the nature of our services, we will collect what the law calls ‘special’ personal data and that includes information about your health, religious or philosophical beliefs, genetic data, data concerning your sex life or sexual orientation. You expressly consent to our use of your special personal data only to provide coaching services to you.

We will collect this data by one of the following methods:

  • When you contact us to enquire about our services

  • When we provide services to you

  • When we communicate with each other whether by email, telephone or any other means

  • From your parent or guardian if you are under 18 and we provide services to you

 

Certain personal data is mandatory to be provided to us so that we can fulfil your request and we shall make this clear to you at the point of collection of the personal data.


All personal data that you provide to us must be true, complete and accurate.  If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this, and we may also report this to the appropriate authorities.   
When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

3.    Lawful use of your personal data

We will use your personal data only where we have a lawful basis to do so.  The lawful purposes that we rely on under this Privacy Policy are:  

  • In order to fulfil a contractual requirement with you

  • We have a legitimate interest in processing your data, given due regard to your interests, rights and freedoms

  • You have provided us with permission to process your data

  • We are required to fulfil a legal obligation

  • We are required to process your data in order to protect yours or another person’s vital interests


Our primary purpose for using your personal data is to provide you with services and we shall do so on the terms and conditions we have supplied to you.
We may from time to time need to use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.   

We may also use your personal data for our legitimate interests including:

 

  • in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

  • for audit purposes; and

  • to contact you about changes to this Privacy Policy as set out above.


4.    Who do we share your data with?

For our legitimate business interests and in order to ensure we provide the best service to you, we may share information about you with our colleagues and peers in the therapy industry, but we shall only do so on an anonymous basis.     

5.    Where we hold and process your personal data

We store your personal data within the United Kingdom.  We do not envisage transferring your data outside of the United Kingdom at any time, but if we do so, we shall ensure that we do so in accordance with applicable laws.   

6.    Security

We shall process and store your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.  In particular, all files, notes and reports of any sessions are accessible only by the relevant therapist and are securely locked away.

However, we cannot promise that your personal data or any other data you provide to us will always remain secure.   If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimise the loss of any data.

7.    Your rights

You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details have been included below. Further information can be found here

 

  • Right of access:  You have the right to obtain from us a copy of the personal data that we hold for you.

  • Right to rectification: You can require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.

  • Right to portability: You can request that we transfer your personal data to another service provider.

  • Right to restriction of processing:  In certain circumstances, you have the right to require that we restrict the processing of your personal information.

  • Right to be forgotten: You also have the right at any time to require that we delete the personal data that we hold for you, where it is no longer necessary for us to hold it.  However, whilst we respect your right to be forgotten, we may still retain your personal data in accordance with applicable laws.

  • Right to stop receiving marketing information: You can ask us to stop sending you information about our services, but please note we shall continue to contact you in relation to any matters relating to your account, if you have one.


We reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.

If you have any complaints in relation to this Privacy Policy or otherwise in relation to our processing of your personal data, please tell us. We shall review and investigate your complaint and try to get back to you within a reasonable time.  You can also contact the Information Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, please contact your local regulatory authority

8.    Retention of personal data

Subject to the provisions of this Privacy Policy, we will retain personal data in accordance with applicable laws.
In particular, we shall retain your personal data for as long as we provide services to you, and after for as long as necessary to ensure that we can deal with any compliant or dispute between us in accordance with your legal right to raise a dispute.  

Last updated: January, 2020